1. Introduction

At Dahab Estates Ltd, protecting your personal information is our priority. This Privacy Policy explains how we collect, use, store, and disclose your personal data when you visit our website or engage with our services, including property management, lettings, and renovations.

2. Data Controller

Dahab Estates Ltd is the data controller responsible for your personal data. For any questions or requests regarding your data, contact us at info@dahabestates.co.uk.

3. What Information We Collect

We may collect:

• Identity details (name, title)

• Contact information (email, phone number, postal address)

• Financial and contract-related data (bank details, payment records)

• Property-related details (ownership, tenancy info)

• Website data (via cookies and forms)

4. How We Use Your Information

We process personal data for purposes including:

• Responding to enquiries or service requests

• Managing tenancies, collections, and maintenance

• Undertaking legal and compliance tasks (e.g., safety licenses)

• Sending updates or marketing communications (with consent)

• Improving our services and website

5. Lawful Basis for Processing

Our lawful purposes include:

• Contractual necessity (administering tenancy or service agreements)

• Legal obligations (e.g., health and safety compliance)

• Legitimate interests (providing efficient management services), unless overridden by your rights

• Consent, where required (e.g., direct marketing) 

6. Sharing Your Data

We may share your information:

• With third-party contractors (e.g., tradespeople, compliance inspectors), who are bound to use the data only for the agreed purpose

• When required by law (e.g., courts, regulatory bodies)

• If our business is transferred or sold

7. Data Retention

We retain your personal data only as long as needed for the purposes described, unless longer retention is required by law. We routinely review and securely delete or anonymise data that is no longer necessary.

8. Security Measures

We apply appropriate organizational and technical measures—such as secure storage, access controls, and encrypted communications—to protect your data against unauthorized access, unlawful processing, or accidental loss.

9. Your Rights

Under UK data protection laws, you have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Restrict or object to our processing

• Request data portability

• Withdraw consent at any time (for data processed under consent)

• Lodge a complaint with the Information Commissioner’s Office (ICO)

10. Use of Cookies

Our website uses cookies to improve your user experience, analyze site usage, and support marketing efforts. You can manage cookie preferences through your browser or via cookie settings on our site.

11. Changes to This Policy

We may update this policy over time to reflect changes in law, technology, or our data practices. We will publish the updated version on our website with a revised date.